Library Assistant II

Description The City of Norfolk's Department of Libraries is currently seeking a Library Assistant II for our Little Creek Library location.
This position assists with the daily operations of the library.
Performs administrative duties including typing, filing, ordering supplies, and assisting with events.
Provides customer service to patrons by providing information, promoting general usage of facilities, and operating all library equipment.
Departmental Hiring Salary Range: $19.
03 hourly Essential Functions Essential functions include but are not limited to: • Provides front-line customer service at the public service desk, assisting patrons with library inquiries concerning library and community services and directing patrons to a supervisor when needed.
• Understands verbal and written instructions and can communicate information and directions to patrons effectively via phone or in person.
• Assists patrons with computers, NPL's catalog, NPL's webpage resources, copy machines, and scanning devices.
• Provides resource retrieval and assistance for patrons and recommends materials based on patron needs.
• Assists with programs and events in the library and may be called upon for outreach efforts.
• Provides customer service by assisting with computers and equipment, searching databases for information and resources, and recommending reading material.
• Performs circulation duties of checking materials in and out, reserving materials requests, registering new patrons, coordinating interlibrary loans, collecting fines or fees, and responding to correspondence.
• Performs administrative duties by preparing statistical reports, ordering supplies, opening mail, and distributing library materials.
• Assists with events by setting up displays and researching and preparing information about authors.
• Performs other assigned duties as required and requested by supervisors.
Education/Experience Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency.
Junior college, vocational, business, technical or correspondence schools are likely sources.
Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
One year of experience in library or related customer service work.
Demonstrated level of competency regarding computer use is required.
Additional Information & Requirements Valid Driver's license or Commercial Driver's license may be required depending on assignment.
Work Hours: 40-hour work week - Evenings and Weekends.
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.