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Customer Relations Manager

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Posted : Wednesday, January 03, 2024 04:38 AM

Do you have a passion for establishing partnerships and strategies in achieving organizational excellence? Our Business Development & Sales teams focus on developing strategic solutions to align and grow the business.
Continue reading for information regarding this position and apply today! Essential Job Responsibilities: * Develops and executes effective sales and marketing strategies to grow new business * Leads sales strategy discussions with local leadership team with fully developed and polished communication and writing skills * Identifies a client’s pain points through active listening and solution/consultative selling * Serves as a trusted advisor and partner to clients * Establishes and develops high-level relationships with key decision makers, prospects and existing clients * Manages multiple sales opportunities simultaneously and demonstrates a focus on follow-up and accountability * Maintains relationships with clients by providing support, information, and guidance, while researching and recommending service solutions * Learns and executes the company's consultative selling strategy to build sustainable relationships with targeted referral customers * Maintains current data on market area, competitors, and marketing strategies * Maintains an organized approach to territory management * Participates in strategic planning and the analysis for their assigned territory in conjunction with the business plan * Coordinates with Director to plan in-services, presentations, and address issues with referral sources * Initiates and coordinates contract negotiations with facilities, insurance companies, and managed care organizations * Participates in community and organizational programs, as requested, to promote professional growth and understanding * Participates in the quality and performance improvement process * Supports and promotes the Company philosophy to referral sources in the community * Promotes an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment * Supports and implements specific procedures and programs * Promotes positive public relations with patients, family members and guests * Supports regional organic growth, both in revenue and persons served, and identifies start up opportunities * Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned Knowledge, Skills and Abilities: * An expert in planning * Ability to negotiate to resolve conflicts by finding the win-win scenarios * Strong business acumen and attention to detail * Proactive - anticipates and plans for problems before they arise * Service Excellence -responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information * Organized - manages time effectively, keeps tasks appropriately prioritized * Flexible - ability to change directions as needed for the good of the department or organization * Ability to work effectively in a matrix environment * Critical Thinking - ability to think through issues and identify appropriate options * Work Ethics - motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency * Judgment - exercises discretion and due diligence when making decisions and recommendations * Quality - is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism * Presentation - can speak in front of people to deliver necessary material or messaging * Ability to influence professionals of senior management level * Solid sense of confidentiality and discretion * Ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies * Ability to work with remote teams with units in multiple locations * Ability to handle multiple priorities * Substantial business acumen in fast moving environment * Ability to develop clear, actionable steps in support of an overall business strategy Job Type: Full-time Pay: $50,000.
00 - $55,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Education: * Bachelor's (Required) Experience: * Customer relationship management: 3 years (Required) * healthcare marketing: 3 years (Required) Work Location: Remote

• Phone : NA

• Location : Norfolk, VA

• Post ID: 9080275660


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