Hendrick Cars - Business Development Rep

Rick Hendrick Cadillac (Norfolk) Location: 6222 Virginia Beach Blvd, Norfolk, Virginia 23502 Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.
S.
with over 90 car dealerships and an outstanding NASCAR Champion racing team! **ENTRY-LEVEL CUSTOMER SERVICE & SALES JOB OPPORTUNITY** BDC Representative Job Description: Automotive experience is NOT required.
Business Development Representatives (BDC) engage with customers through phone, email, and text to answer inquiries and build relationships.
They also work closely with the sales team and other departments to ensure customer needs are met in a timely and professional manner.
If you have excellent customer service skills, a positive attitude, work ethic, ability to quickly learn new processes, and enthusiasm to grow with our dealership, then this is the perfect role for you! Location: Rick Hendrick Cadillac (Norfolk).
Schedule: Full Time, 5-days per week, rotating shifts between 9:00am-8:00pm, must have Saturday availability, closed on Sunday.
Pay Range: $36,000 per year and above (Hourly + Bonus/Commission based on job performance).
Benefits: NO COST Employer Healthcare & Prescription Coverage Paid Company and Manufacturer Training Rewarding Performance Based Pay Plans & Bonuses 401(k) Retirement Plan with Company Match Dental, Vision, Life Insurance Internal Career Advancement Opportunities Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance) Paid Time-Off up to 3 weeks Vacation Holiday and Sick Pay NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being) Employee Discounts College Scholarship Program Clean State of the art facilities The Hendrick Advantage- be a part of the largest privately owned auto group in the country! Job Responsibilities: Respond to customer inquiries via email, phone, and text in a timely manner.
Schedule customer appointments with dealership sales and service departments.
Follow up with customers to confirm appointments, provide appointment reminders, and answer any additional questions.
Monitor customer satisfaction and escalate any customer concerns to the appropriate department.
Assist in creating and executing targeted marketing campaigns.
Maintain records of customer interactions.
Collaborate with dealership staff to identify and resolve customer issues.
Provide feedback to management to improve customer service strategies.
Track and update customer records in the dealership’s database.
Handle customer inquiries in a professional and courteous manner.
Post scheduled appointments on appointment board in the Business Development Center.
Maintain an organized, clean and safe work area.
Engage in business development.
Establish, develop and maintain positive business and customer relationships.
Continuously improve through feedback.
Participates in required training.
Record all hours worked accurately in company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values.
Comply with Company policies and procedures.
Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
Qualifications: High School Diploma or equivalent.
Proficiency in MS Office Suite (Word, Excel, Outlook).
Satisfactory customer service experience.
Excellent communication and negotiation skills.
Excellent organizational and time management skills.
Ability to multi-task and stay organized in a fast-paced environment.
Ability to problem-solve quickly and effectively.
Ability to work independently and as part of a team.
Ability to use customer relationship management (CRM) software.
Ability to work in a safe and professional manner.
Flexibility to work rotating shifts, weekends, and holidays as needed.
Apply Now for this Amazing Opportunity: For more information please visit www.
hendrickcareers.
com.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
#CB Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.