*Do You Have Call Center or Customer Service Experience?*
*Are You Friendly, Outgoing and Have Great Organizational Skills?*
*Priority Ford is Hiring!*
Priority Ford is now part of the Fortune 500 Lithia & Driveway family of dealerships! Our Service Center is busier than ever, and we an additional Appointment Setter to schedule Service appointments and provide a best-in-class experience for our loyal clientele.
As a *Business Development Service Representative*, you will respond to and communicate with our current and prospective service customers via email and phone.
Ideal candidates will be polished, professional, energetic, sales-minded, and customer-focused.
You must be able to handle heavy call volume and possess the ability to get customers in the door while maintaining outstanding phone etiquette.
Outstanding verbal and written communication skills and computer proficiency are essential skills.
*Dealership experience is a plus, but not necessary.
*
_*What will you be doing?*_
• Outbound and inbound customer phone calls.
• Determine each customer's needs
• Set appointments for service department and follow up to confirm
• Ensure a positive customer experience
• Enter customer information into CRM
_*Who are we looking for?*_
• Customer-focused, energetic, and self-motivated
• Experience in customer service, call center or retail sales
• Ability to handle heavy phone volume
• Strong communication skills –verbal and written
• Excellent computer skills
• Highly organized with attention to detail
_*What do we offer?*_
• Supportive Management Team
• Medical, Dental, Prescription and Vision Plans
• Paid Holidays & PTO
• Company-Paid Short and Long-term Disability Insurance
• Company-Paid Life Insurance
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• Opportunity for advancement
_Lithia & Driveway is an equal opportunity employer and a drug free workplace.
A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment_
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Opportunities for advancement
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
* Weekends as needed
Ability to commute/relocate:
* Norfolk, VA 23518: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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