with *Schedule*
- Monday: 8-4 pm
- Tuesday-Friday: 9-5 pm
*Position Summary: *
We are looking for a dedicated and Full-Time Corporate Leasing and Reservationist Manager to join and oversee our day-to-day guest operations.
This position requires someone dedicated to providing our guests with the highest level of guest satisfaction, continual reservationist training, staff management, and development, and converting incoming corporate leases.
The ideal candidate will possess exceptional organizational and communication skills, a strong attention to detail, and a passion for providing memorable guest experiences.
*Key Responsibilities: *
*Guest Services: *
● Provide exceptional customer service to guests, ensuring their needs are met and issues are resolved promptly.
● Manage guest reservations, check-ins, and check-outs, ensuring a smooth and enjoyable experience for visitors.
● Address guest inquiries, concerns, and requests professionally and courteously.
* _This role will require one shift per week working as a reservationist.
_
*Staff Management: *
● Recruit, train, and lead a team of remote reservationists to provide our guests with high-quality service.
● Maintain staff schedules, ensuring adequate coverage for reservationist operations.
● Provide ongoing training and performance feedback to team members.
*Corporate Leasing:*
● Respond and follow through on all incoming corporate leads.
* _Includes maintaining relationships/communications with existing corporate clients and current corporate guests.
_
● Consistent research and outreach to potential clients who would require corporate rental services.
*Qualifications: *
- Previous experience in team management, preferably within the hospitality or vacation rental industry.
- Strong leadership and interpersonal skills, with the ability to effectively manage a diverse team.
- Excellent communication skills, both written and verbal.
- Proficiency in property management software and basic accounting principles.
- Problem-solving abilities and a proactive approach to addressing issues.
- Flexibility to work weekends and holidays and respond to emergencies as needed.
- Inherent drive to grow in your role and expand corporate leads.
*Compensation: *
● Benefits package, including health insurance & vacation time
● Performance-based incentives tied to corporate leases signed, new leads, and reservationist performance.
If you have any further questions or would like to discuss specific aspects of the job description, please feel free to ask.
Job Type: Full-time
Pay: From $18.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Vision insurance
Experience level:
* 1 year
* 2 years
* 3 years
Schedule:
* 8 hour shift
* Holidays
* Monday to Friday
* Weekends as needed
Experience:
* Google Suite: 2 years (Required)
* Management: 2 years (Required)
Shift availability:
* Day Shift (Required)
Ability to Commute:
* Norfolk, VA 23503 (Required)
Ability to Relocate:
* Norfolk, VA 23503: Relocate before starting work (Required)
Work Location: In person
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