Service Coordinator

We are currently hiring a creative, detailed, flexible Service Coordinator at our location in the W Ocean View area of Norfolk.
As a Service Coordinator, you will assist with banking, developing goals, and plan writing.
You will also lead on assisting those you will support with managing their money and you will be leading on health care management for those accepting services.
The Service Coordinator is arewarding, fulfilling position for an organized and energetic person! The schedule for this position is: Monday through Friday 8a-4p Full-timeBenefits Health insurance includes vision, (up to 93% paid by Hope House) Dental insurance (100% paid by Hope House) Life insurance (100% paid by Hope House) Optional benefits: additional life insurance, disability insurance, and flexible spending accounts Generous leave, including 12 paid holidays 401k Position Description: Teach and assist persons served by Hope House Foundation in completing activities associated with a daily living routine; those activities may include, but are not limited to: cooking, cleaning, laundry, hygiene, meal planning and preparation, grocery shopping, banking, transportation, obtaining and taking medications as prescribed, relocation, etc.
Use personal vehicle during work hours, as needed, to carry out services as described.
Provide training to persons served by Hope House Foundation as defined by each person’s Individualized Service Plan.
Assist persons served in integrating into the community and spending leisure time engaged in activities that the individual enjoys.
Assist persons served with exercising their rights and resolving complaints regarding services.
Provide guidance and behavioral support, read, understand, and implement behavioral support plans/interventions as described for each individual and provide leadership to team members in implementing appropriate behavioral strategies.
Provide emergency first aid should occasion arise, and assist persons served in obtaining prompt medical attention from a qualified professional when necessary.
Document services provided, and ensure the confidentiality of information and records pertaining to persons served.
Respond to emergency situations and provide crisis intervention as needed.
Adhere to the Hope House Foundation Employee Code of Ethics and Supported Living Guidelines.
Act as a liaison on behalf of persons served with family members, other agencies, and the general community, and represent the agency in a professional and positive manner in all interactions.
Complete required non-service related forms such as payroll and mileage sheets.
Attend weekly core team meetings, monthly team meeting, quarterly agency-wide meeting, agency-wide retreat, and other meetings, trainings, in-services, etc.
as defined by the Team Leader.
Report maintenance or repair needs of the staff apartment or the homes of persons served.
Run errands outside of the office when needed.
Test fire alarm systems when needed.
Follow agency policies, as they currently exist, and participate in the development and implementation of future agency policies and goals.
Assist persons served with scheduling an annual physical exam, bi-annual dental exams, and with making any other medical or psychological appointments as needed.
Assist persons served in attending medical appointments, conveying information to health professionals, and assisting with advocacy for appropriate health care.
Assist persons served with filling prescriptions for new medications, obtaining refills of prescription as needed and giving medications according to prescription.
Keep team members informed regarding pertinent health-related information, and changes as they occur.
Maintain the Medication Notebook for each individual served.
Maintain the Individualized Service Plan Notebook for each individual served.
Maintain the Permanent Record for each individual served.
Overall management of funds belonging to individuals served.
Convey all pertinent information regarding persons served to the team.
Maintain an overall awareness of services being provided, and provide support to the team when changes or improvements need to be made.
Take on Team Leader’s responsibilities when Team Leader is on vacation or otherwise absent from regular schedule.
Carry team pager when requested.
Ability to utilize Microsoft Word, Excel, and Quicken programs.
Ability to organize and prioritize work tasks.
Ability to work effectively in a team.
Ability to present self professionally.
Ability to self direct work.
Ability to communicate effectively, both orally and in writing.
Ability to contribute and function within a participative management structure.
Ability to carry out the physical requirements of this position, which include but are not limited to lifting up to 50 pounds several times per shift as needed, ascending and descending stairs several times per shift, and sitting, standing, and walking for periods of time throughout a shift as needed.
Knowledge of the field of disabilities.
Skill in the use of behavioral support practices.
Skill to complete satisfactorily: Medication Certification, Medicaid Waiver Certification, First Aid/CPR, Mandt, and other requirements associated withorientation.
Skill in decision making, judgment and action in emergency or crisis situations.
Skill in maintaining confidential information.
Skill in locating and accessing community resources.
Must have valid Virginia Driver’s License.
Must have satisfactory criminal history check.
WORKING CONDITIONS Work requires a range of light to moderate physical exertion to assist persons supported with personal care, lifts, and transfers as needed.
Work also requires assisting with toileting, changing linens, and other supports for individuals served in completing some activities, and other forms of physical exertion.
Work requires the ability to concentrate and pay attention to detail for a majority of work time.
Generally good working conditions with potential exposure to communicable diseases with little risk if proper procedures and safeguards are followed.