IT Support

Overview: This is not a remote position.
This position is based at our Virginia Beach, VA campus location.
Transform your Career at ECPI University Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model.
Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.
ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits.
If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.
Benefits of Employment ECPI University provides comprehensive benefits to full-time employees, some of which are highlighted below: Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment Competitive compensation and medical/dental benefit plans PTO and holiday pay 401(k) participation with possible employer contributions Part-time and Adjunct employees have a different list of benefits that can be provided when requested The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
Responsibilities: Install desktop operating systems.
Configure and troubleshoot hardware.
Monitor and respond to helpdesk requests.
Gather support issues information and analyze the symptoms and figure out the underlying problem.
Escalate helpdesk requests to tier 2 and tier 3 personnel.
Assist students, faculty, and staff with access to IT services provided.
Create student accounts before each term start.
Manage the network cable plant.
Configure and manage classroom images.
Maintain software and hardware inventories.
All other duties and responsibilities as assigned.
Qualifications: Education/Experience AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply) 0-5 years previous experience as a consumer support technician Skills/Abilities Excellent customer service skills Excellent oral and written communication skills Detail oriented Ability to lift 5-25 pounds safely ECPI University is dedicated to maintaining an inclusive and diverse work environment, proud to be an Equal Opportunity Employer.