HELP DESK SUPPORT TECHNICIAN

IT Help Desk Support is responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone, train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem, walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers, run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Provide quality service to internal and external customers in all assigned tasks, while upholding company values at all times.
Diagnostic and analytical skills for software and general application knowledge Strong computer literacy skills with an emphasis on software knowledge, installations and use.
Microsoft applications, data base applications, internet and internet protocol Basic computer abilities with the understanding of terminology and functionality.
Where you can grow… Fast career growth potential for top performers with interest in leadership roles.
Fun Fact: We promote from within! We filled 70% management positions last year with internal employees! Company Overview: We have KING SIZE career opportunities at Haynes and The Dump! Haynes Furniture and The Dump has been family owned and operated for four generations ever since Ellis Strelitz founded the very first store in Norfolk, Virginia.
Since 1898, our company has been guided by one simple principle – always give our customers more value for their money.
For over 125 years, we’ve remained committed to that belief and work each day to inspire ourselves and community to never settle on quality, value, and service.
That strong sense of purpose has enabled our company to grow from a single store in Norfolk, Virginia to one of the largest home furnishings retailers in the country.
Today, we’re proud to make comfort and luxury truly affordable to all through our: Worldclass Websites haynesfurniture.
com thedump.
com The Dump Luxe Factory Outlets Atlanta, GA, Chicago, IL (Deerfield), Chicago, IL (Lombard), Dallas, TX, Houston, TX, Tempe, AZ Hampton, VA, Norfolk, VA, Richmond, VA, Newport News, VA Haynes Furniture Showrooms Virginia Beach, VA, Newport News, VA, Richmond, VA (West End), Richmond, VA (Chippenham) Related experience and training in computer troubleshooting and providing help desk support Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge and experience of customer service practices In return for your hard work and dedication, we offer competitive compensation packages, as well as great benefits! We also invest in our employees by providing ongoing training and development opportunities, so you can continue to grow and advance your career within the company.
Benefits + Perks Generous paid time off beginning within the first 120 days Employee discount on already great deals Career growth & supportive leaders Medical (High Deductible plans offer company paid HSA contributions), Vision, Dental.
Company paid Basic Life plus Supplemental Life Insurance, Dependent Life Insurance available.
Short Term and Long-Term Disability plans Legal Resources Plan and Flexible Spending Accounts 401(k) retirement plan/company contribution Company Values, Purpose and Mission: Our Values: Respect.
Quality.
Grit.
Growth.
Our Purpose: Inspire Ourselves & Community to Never Settle on Quality, Value & Service Our Mission: To Become the Most Trusted Furniture Company.
We have fun and we grind to deliver the best to our customers! Excited and positive attitude? We want to meet YOU!