CRM Analyst

Posting Details Posting Details Working Title CRM Analyst Position Number 01078A Department ENROLLMENT MANAGEMENT Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category C Technicians Job Description Use Customer Relationship Management (CRM) software suite to support Enrollment Management goals and initiatives.
Contribute to development, maintenance, testing, and troubleshooting of recruitment and retention communication campaigns, targeted at prospects, applicants, and enrolled students.
Use analytical tools and other databases to assist with writing reports, performance charts and dashboards for the purpose of making evidence-based decisions concerning student recruitment, admission, and persistence.
Type of Recruitment Knowledge, skills and abilities Some knowledge and understanding of relational databases.
Demonstrated ability to prioritize tasks and work independently following established guidelines and procedures.
Demonstrated ability to identify and correct system issues, and capacity to analyze data and develop reports.
Special licenses, registration or certification None Education or training None Level and type of experience Some experience analyzing data.
Some experience using information technology systems to solve problems and meet objectives for internal and external constituents.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Some knowledge of Salesforce, Slate, or customer relationship management software.
Some knowledge or experience working in a college setting; experience with BANNER and admissions or student data.
Some experience with building email templates, email marketing systems like Salesforce Marketing Cloud, and email testing tools such as Litmus.
Some knowledge of HTML, CSS, and image manipulation software.
Bachelor’s degree in education, computer sciences, information technology, business or relevant field, or equivalent combination of education and experience.
Conditions of Employment Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor.
These instances may include working from a remote location (i.
e.
telework, etc.
).
This is an open until filled recruitment.
This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Working hours are 8:00AM to 5:00PM, Monday through Friday.
Annual Salary/Hourly Rate Salary commensurate with education and experience Posting Detail Information Job Requisition Number S02516 Job Open To General Public Open Date 02/12/2024 Close Date Open Until Filled Yes Special Instructions Summary Please submit a cover letter and a professional resume.
Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information.
Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: https://www.
vadars.
org/drs/cpid/PWContact.
aspx, or call DARS at 800-552-5019.
Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
Supplemental Questions Required fields are indicated with an asterisk (*).
Applicant Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents Yellow Layoff Form Blue Layoff Card Certificate of Disability Letter