Undergraduate Student Services Specialist

Posting Details Posting Details Working Title Undergraduate Student Services Specialist Position Number 01202A Department PSYCHOLOGY DEPARTMENT Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category F Administrative Support (Clerical & Sales) Job Description The position’s main objective is to support engagement with undergraduate students to facilitate their success in the Department of Psychology.
This position is responsible for responding to student requests and advising students in need of department, college, and university resources.
Supports academic advising for Psychology majors.
Manages data, communications, and/or marketing resources in support of the Department’s undergraduate students and educational programs.
This position will monitor and report the success of these efforts.
Type of Recruitment Knowledge, skills and abilities Strong knowledge of effective customer service and problem resolution techniques.
Working knowledge of PC-related software Microsoft Office products and social media platforms.
Some technical skills to learn and use enterprise systems needed.
Effective oral and written communication skills.
Demonstrated time management and organizational skills.
Good interpersonal skills and ease in relating to people from varying educational, cultural, and social backgrounds.
Ability to provide a welcoming, inclusive, and diverse community for the student services office.
Ability to build a rapport with students; building trust, flexibility; and an empathetic, non-judgmental, and ethical approach with a diverse group of students.
Ability to evaluate a situation, pose solutions, and assist others in making decisions.
Ability to work independently, and ability to exercise judgment proactively to anticipate needs and problems associated with student advisement.
Demonstrated ability to prioritize work, make workflow decisions.
Demonstrated ability to produce documents using PC-based software such as Microsoft Office Suite to include the ability to enter and manipulate data and produce reports in spreadsheet software.
Demonstrated ability to creatively manage web site content and establish a social media presence for the undergraduate program.
Special licenses, registration or certification None Education or training None Level and type of experience Some experience in providing support to students at the college level (i.
e.
, student advising, financial aid, student affairs, etc.
) Some experience in the educational process of enrollment, supporting and engaging with students representing a diverse population.
Basic experience in using professional electronic media (i.
e.
, Instagram, LinkedIn, etc.
) and enterprise software (Banner, Office 365 productivity tools such as, OneDrive, SharePoint, PeopleAdmin).
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Bachelor’s degree or equivalent.
Conditions of Employment None Annual Salary/Hourly Rate Salary range between $ - 31,886 - $40,800 Posting Detail Information Job Requisition Number S02490 Job Open To General Public Open Date 12/18/2023 Close Date 01/12/2024 Open Until Filled No Special Instructions Summary Not applicable Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information.
Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: https://www.
vadars.
org/drs/cpid/PWContact.
aspx, or call DARS at 800-552-5019.
Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
Supplemental Questions Required fields are indicated with an asterisk (*).
* Please describe your customer service experience (Open Ended Question) * Are you able to complete work assignments in a timely fashion while multi-tasking? Yes No * Do you have clerical experience working in a high traffic office environment? Yes No Applicant Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents Curriculum Vitae Yellow Layoff Form Blue Layoff Card Certificate of Disability Letter