Front Office Manager - Hyatt Place Virginia Beach Town Center

The Hyatt Place Virginia Beach Town Center is looking for a vibrant front office manager to be the face of our hotel.
Applicants need to be positive, energetic and ready to impact our guests.
Ideal candidates will need to be attentive to details and understand how this role impacts the overall success of the hotel.
The front office manager will remain an active participant at the front desk, including greeting our guests and providing excellent service, including making Starbucks drinks and engaging with guests and team members alike.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Responsibilities: Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.
Actively seeks out guest feedback in order to improve our services and processes.
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand standards.
Writes the schedule for the front desk and breakfast staff.
Responds to guest reviews in a professional manner.
Must be committed to achieving and maintaining high GSS scores.
Assist in hotel food and beverage when needed, where applicable.
Orders food and beverage supplies for our breakfast area and café.
Must have a flexible schedule and work well with others.
Have a working knowledge of both the front desk Property Management System and the Property Reservation System.
Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
Prepares for group check in and checkouts, responding to hotel service requests.
Posting, logging, balancing and accounting for all postings including daily cashier deposit at the end of a shift.
Process customer payments according to established policies and procedures.
Provide PBX coverage, answering the phone efficiently in a timely and courteous manner.
Resolve guest complaints and make appropriate management and co-workers aware of the action or situation.
Keep work area neat and organized.
Ensure all supplies are available including, photocopies.
Notify supervisor of incident or conflicts that affect normal business operations or guest services.
Performs any additional duties as designated by management.
Must be aware and practice all emergency and safety procedures.
Benefits Available: Daily Pay Holiday Pay Paid Time Off Travel Discounts though Hyatt Medical Dental Vision Life Insurance Short Term Disability