A Retail Assistant Manager, or Assistant Store Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties.
Their duties include inspecting inventory shipments, resolving customer complaints and training new team members.
Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
Ensure consistent execution of company’s marketing and visual presentation
Set up advertising displays and arrange merchandise on counter or tables to promote sales
Train staff on how to drive sales through consistent development of product knowledge and customer service standards
Ensure compliance to policies and procedures and report concerns to senior management
Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management
Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
Retail Assistant Manager skills and qualification
Strong customer service skills since this is a customer-oriented job
Excellent leadership skills and ability to work with teams
Good communication and interpersonal skills towards customers, staff members and store managers
Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance
Ability to lift heavy merchandise, walk and stand for long hours
Outstanding sales abilities to sell items to customers
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