Credential Intake Manager

Posting Details Posting Details Working Title Credential Intake Manager Position Number 00555A Department UNDERGRADUATE ADMISSIONS Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category E Paraprofessionals Job Description This position is responsible for managing the intake and coding of all application credentials and Admissions University business that is sent in via mail, electronic delivery service, and through application platforms.
This position is responsible for managing and leading the daily download process for electronically received credentials, scanning and uploading credentials to the OCR solution or application platform (as appropriate), and inputting detailed and accurate information reported on transcripts and application credentials into the student information system (Banner), the CRM (Salesforce), and the OCR solution (Hyland) as appropriate.
This position provides guidance and leadership on the best practices for secure and evolving credential intake processes and management with collaboration from departmental and campus stakeholders, while supervising the credential intake team.
Type of Recruitment Knowledge, skills and abilities Considerable knowledge of effective customer service and problem-solving techniques.
Demonstrated supervisory experience.
Considerable knowledge of concepts, principals, and processes for electronic imaging and credential processing.
Prior high education knowledge in a university setting.
Demonstrated ability to pay close attention to detail and accuracy while completing repetitive tasks.
Excellent oral and written communication skills, as well as organizational and time management skills.
Demonstrated ability to exercise sound judgment regarding credential authenticity and confidential information.
Considerable demonstrated skill in utilizing PC-related software (e.
g.
, Salesforce, Banner, Hyland, Common App, Microsoft Office).
Demonstrated ability to interact professionally with the public, as well as interpret, explain, and apply a variety of policies, regulations, and standards.
Special licenses, registration or certification None Education or training None Level and type of experience Considerable experience in managing complex information, administrative processes, and computerized information.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) High School Diploma, Associate’s, or bachelor’s degree preferred.
Working knowledge of a college or university’s Admissions office.
Demonstrated ability to speak another language.
Conditions of Employment Given the nature of the positions in Student Engagement and Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing.
There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor.
These instances may include working from a remote location (i.
e.
telework).
This position is located on-campus and is not telework/remote eligible (unless instructed in special circumstances by supervisor).
Annual Salary/Hourly Rate Salary range between $ - 31,886 - 40,000 Posting Detail Information Job Requisition Number S02478 Job Open To General Public Open Date 11/20/2023 Close Date 01/05/2024 Open Until Filled No Special Instructions Summary None Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page https://www.
odu.
edu/ Department Home Page https://www.
odu.
edu/admission/undergraduate Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information.
Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: https://www.
vadars.
org/drs/cpid/PWContact.
aspx, or call DARS at 800-552-5019.
Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
Supplemental Questions Required fields are indicated with an asterisk (*).
* Please describe your experience in training and/or supervising others.
(Open Ended Question) * Do you have experience working in a higher education environment? Yes No * Do you have experience working in an environment with large volumes of data entry? Yes No * Are you able to work effectively with people, perform under pressure and meet deadlines? Yes No Applicant Documents Required Documents Resume Optional Documents Cover Letter/Letter of Application Yellow Layoff Form Blue Layoff Card Certificate of Disability Letter