Full-time Patient Representative
Ivy Rehab Physical Therapy
Virginia Beach, VA (Town Center)
Who is Ivy Rehab?
Ivy Rehab operates over 550 outpatient orthopedic, pediatric, and ABA clinics nationally! We are an entrepreneurial organization that invests in their team and promotes authenticity, inclusion, growth, community, and a passion for providing excellent care to every single patient who walks into our clinics.
At Ivy you are a teammate, not an employee.
Why Choose Ivy Rehab Physical Therapy?
Cutting-edge Resources & Mentorship: We champion your growth with exceptional resources, mentorship, and career advice to set you up for unparalleled success.
Exceptional Partnerships: Ivy Rehab is partnered with Hospital for Special Surgery (HSS) - #1 in orthopedics in the world.
Ivy Rehab and HSS believe in collaboration and partnership in striving for excellence as we are better together for our patients.
Learn and work for the best in the industry!
Professional Development: We offer many different developmental opportunities such as our Front Office Excellence (FOX) program, free MedBridge courses, Six-Sigma training, leadership development courses, and mentorship opportunities.
Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes that make a real difference in their lives.
Incentives Galore: Enjoy an outstanding compensation package including a generous monthly Patient Coordinator bonus structure and competitive sign-on bonus for certain opportunities!
Great Benefits: We offer a full benefits package including medical, dental, vision, disability, FSA, HSA, 401k with company match, parental leave (starting in Jan 2024), employee discounts, commuter benefits, travel assistance, referral bonus plan, up to 3 weeks of PTO and 6 paid holidays annually.
Empowering Values: We live by our values - One Ivy, Love what you do, Do the right thing, I belong, GSD (Get stuff done), Grow, and Serve others.
About the Opportunity:
Our Patient Representatives are the backbone of our clinics.
They are working collaboratively with their teammates to ensure the clinic is running efficiently.
Our PRs have a direct impact on our patient’s overall experience and are providing world class customer service.
The day-to-day functions include scheduling new and current patient appointments, answering incoming phone calls, greeting and checking in patients, verifying insurance coverage, obtaining necessary authorization, and helping the clinic maintain exceptional performance.
What You Will Need:
1-3 years of administrative experience in a healthcare setting
Proficient with Microsoft Office applications such as Excel, Word, and Outlook.
Great time management and ability to multi-task in a fast-paced environment
Self-motivated with a drive to exceed patient expectations.
Adaptability and positive attitude with fluctuating workloads
Self-motivated with the eagerness to learn and grow.
Dedication to exceptional patient outcomes and quality of care.
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.
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